At Polly’s Perfect Touch, we understand that your first house cleaning can be an exciting yet uncertain experience. To help you feel prepared and confident, here is what you should expect for your initial cleaning session:

A consultation: before the cleaning appointment, we will schedule a quick consultation to discuss your specific needs and expectations. We will give you a walk through of what you should expect come cleaning day!

Arrival of our team on cleaning day: On a scheduled date and time, our team of 3 professional cleaners will arrive. It is your choice to be at your home or not during the cleaning process.

Thorough cleaning process: We will use your cleaning supplies to follow a comprehensive checklist that will cover all the essential areas of the home, including but not limited to:

1. Dusting and wiping down surfaces, furniture, and fixtures.

2. Vacuuming or sweeping/mopping floors (depending on type of flooring)

3. Cleaning kitchen appliances, countertops, and sinks.

4. Sanitizing bathrooms, including toilets, showers, and sinks.

5. Removing cobwebs and dusting in hard to reach areas.

6. Emptying trash and recycling bens.

And more, depending on your specific requirements!

We believe in offering transparent and competitive pricing for our cleaning services. Every home and business is unique, and so we provide customized quotes tailored to your specific needs. This will allow for us to account for rooms, the level of cleaning required, and any additional services you may request. This will be included in your free consultation and you can also call or text for a free quote!

We also offer additional services. Things like window cleaning, carpet cleaning, etc. can be added to your cleaning service as needed and will be priced as an add-on.

We understand that unexpected situations can arise, and you may have to cancel or reschedule your cleaning appointment. Our business strives to provide flexibility and accommodate our customers’ changing needs. The following will be what you need to know regarding this question:

Cancellation and reschedule policy: If you need to cancel your cleaning appointment, we kindly ask you to provide us with as much notice as possible. We would appreciate at least 24 hours in advance in order to adjust our schedules accordingly. This goes for rescheduling an appointment, as well. We understand circumstances may arise that require you to reschedule your cleaning appointment. We will certainly do our best to accommodate your request for a new date and time.

If you cancel with less than 8 hours notice, we will have to charge a fee of $50. If you reschedule after confirming your appointment time there will be a $25 fee.

Communication is key! To cancel or reschedule an appointment, please call or text us as soon as possible. We will gladly assist you in making the necessary changes that work best for you.

We value your business and understand that unforeseen circumstances may arise. We are always available to answer any questions you may have.

We are a pet friendly cleaning service and welcome your furry friends. Our team members are comfortable and experienced in working around pets and take precautions to ensure their safety.

We do ask that you inform us about any and all pets in the home. This will allow us to make the necessary preparations and to maintain a safe environment.

If your pet is anxious or stressed around unfamiliar people, we recommend securing them in a separate room or area during the cleaning session. This is just to prevent any accidental escapes or interference during the cleaning process. Please let us know in advance of your pet’s behaviors!

We understand that our customers have busy lives! Communication, once again, is key! Our policy regarding this question:

1. Trust and flexibility: We are flexible and give you the choice to be present or not during the cleaning session. Many of our clients find it convenient and comfortable to give access to their homes or offices and let our professionals clean while they are attending other commitments.

2. Key or access arrangements: if you choose not to be home, we will make previous arrangements with you for key access. Rest assured that your keys and access information will be securely managed and only used by our trusted cleaning team on the scheduled cleaning day.

We strive to make the cleaning experience as convenient and hassle free as possible for our valued clients. If you have any additional questions, do not hesitate to reach out.

The duration of a cleaning session can vary depending on several factors, including size of your home or business, current condition and the scope of cleaning requested. We prefer to be fast and efficient with our time. A typical house takes around 1.5-2 hours, although this is just an estimate.

The initial cleaning will typically require a more thorough cleaning which may take longer. Regular maintenance cleanings, however, tend to be done quicker. Additional services may add time to your cleaning session.

Yes, we kindly ask that our clients provide the necessary cleaning supplies for our cleaning session and here is why:

1. Familiarity with your preferences: this will ensure that we meet your specific needs. Whether it be certain brands, smells or eco-friendliness, we are happy to accommodate those choices.

2. Maintaining hygiene: we can minimize any potential cross contamination that could occur by using the same supplies in multiple homes or businesses.

3. Cost effective: by providing us your own cleaning supplies, this will allow us to keep our prices competitive and affordable.

We recommend having the following cleaning supplies for our team (do not stress if you do not have all of these!):

• All purpose cleaner

• Glass cleaner

• Bathroom cleaner

• Kitchen cleaner

• Floor cleaner

• Rags or cloths

• Sponges or scrub brushes

• Mop or vacuum cleaner

• Broom and dustpan

If there are any specific tools or supplies you would like us to use or avoid, please let us know during your initial consultation! If you need us to provide certain cleaning supplies, please communicate that with us and we will work something out!

Yes, we prioritize the safety and peace of mind of our clients. With a small team of 3 we have many references and will guarantee professionalism and trust.

We adhere to strict guidelines and protocols similar to those outlined in the HIPAA regulations for the protection, privacy and security of any personal or sensitive information we may come across while cleaning.

We offer a variety of cleaning services and pride ourselves on being extremely flexible! Please go to the “Our Services” page of this site to see a more detailed view of the services we offer. Feel free to reach out with unique requests, as well.

Yes we do. Check out our google reviews or request a list of references!

Call or text now for a quick response. We will do our best to get you scheduled in as soon as you would prefer.

We want to accommodate you! Let us know where you are located and we will try to work something out.

We try to keep within an hour radius of Bowling Green, Ky. We are expanding towards the Nashville, Tn area. Do not hesitate to reach out if you think you might be too far!